Customer Testimonials

Customer SatisfactionIf you're looking for the best plumbing company for your all your plumbing and drain needs in Austin, TX, you've come to the right place. Our goal is total customer satisfaction.

Please read what some of our many satisfied Rooter-Man customers are saying below!

  • I have had TERRIBLE luck hiring any kind of contractor since moving to Austin. Rooter man is officially my new plumber! Kyle came and terminated a VERY old leaky spigot. He was fast, friendly and professional. They're service is affordable and I will use them again in the future!!

    Beth L. Austin TX
    Five Stars
  • Once again Rooter-Man Plumbing has come to my rescue! After watching our laundry drain back up, we contacted our home warranty company. They sent 2 different plumbers who proceeded to not show up on time, not communicate at all and then tell us we had a $8K-$10K job involving digging up our slab to get to the pipes. Something didn't sit right with us and since the warranty company wasn't going to cover the work we contacted a plumber we trusted, Rooter-Man. Aaron came out and brought way more tools and tests than the other companies. He diagnosed that it wasn't a break but a major clog and all they needed to do was water jet it to clear the pipe. Less than $500 later, my pipes are cleared and everything is running correctly. Aaron was friendly and constantly contacted us to let us know when he was going to arrive. He worked hard and I felt very comfortable with him in my home. He and his assistant quickly fixed the issue, ran our washer to make sure everything was running smoothly, told me what he did and what to expect in the future. I will never ever use another plumber. Rooter-Man has now taken care of us in 2 different occasions where other plumbers let us down. They are reasonably priced and do the job right the first time. They also told us they would work with both our home warranty and our insurance company should the need arise. SO pleased I trusted my gut and contacted true professionals instead of taking out a loan for unneeded work.

    April S. Austin, TX
    Five Stars
  • Rooterman arrived fast and took care of my clogged drain!

    Jeffery C.
    Five Stars
  • We had a slow draining kitchen sink and started looking for a good reliable plumbing company.  Rooter-Man Plumbing answered the phone on a Saturday and we booked the service call for a Monday.  They called me on Sunday morning and said they were available and in the area and was it convenient for them to come by.  They arrived shortly, assessed the problem, brought the drain cleaning machine in the house (with shoe booties on the wheels to protect the floor), cleaned the line and spent some time making sure it was clear.  David the plumber could not have been more pleasant or professional.  They charged me at the regular service hours rate (because they made themselves available on a Sunday - rather than the Monday that was scheduled).  David also changed out my clean out cap (no charge) that was easier to access.  My wife and I were very impressed and will use them for future plumbing needs.

    John H. 5 Star Yelp Review
    Five Stars
  • I had an issue with my garbage disposal and a couple of toilets and a leaky faucet. I called Rooter-Man on Sunday inquiring about repair. I have a home warranty policy and that company had assigned Rooter-Man in 2011. I verified that they still work with the warranty company. I requested service with the warranty company and asked them to assign Rooter-Man to handle the issues, which they did. I received the call back from Rooter-Man on Sunday set the appt for the next day 10/6. I was the first appt for the day. David C called first, showed up 15 minutes later, resolved my issues quickly. Everything was covered by the warranty company except the faucet, which David fixed and charged me a small fee. In the future, if I have any more plumbing problems, I will request Rooter-Man through my home warranty company. This is the best plumbing service company I have ever used and would recommend them to anybody in the area. I am aware they are a franchise and I only speak about Rooter-Man in Austin..

    Geri C. 8 Star Yelp Review
    Five Stars
  • Had a broken sanitation line behind my dishwasher, and called these guys for help.  Kirk came out and did a fantastic job fixing all of the problems.  He was patient, thorough, straightforward and worked with me on price!  I will definitely be using them again once I'm ready to replace my water heater!

    Rebecca K. 5 Star Yelp Review
    Five Stars
  • I had over 10 plumbers come and bid on my somewhat complicated plumbing issue. Only 4 of them followed through with an actual estimate which ranged from $800-$7000 (no kidding!)  I was trying to put a WD connection in a tight closet on the second floor of a condo. I could tell that once they say the closet most plumbers thought  it just couldn't be done.David came in and had a clear vision of how it needed to be done. He also suggested i get a flood stop device that no one else mentioned at all. they came in did the job. cleaned up after themselves, and came in at the low end on the bid ranges... what more can you ask for?

    Ha L. 5 Star Yelp Review
    Five Stars
  • I needed someone to come look at two broken faucets. I called 2 other companies who both said they were too busy to come out for a week. These guys gave me a next day appointment. Kirk was great - he called me early in the window to let me know how far away he was. After he arrived, he took a quick look at the faucets and had everything repaired in about a half hour. We will use them again.

    PL 5 Star Yelp Review
    Five Stars
  • I got Rooter-Man through my home warranty company--boy did I get lucky! Kirk and Wyatt were able to come out on the same day I called, diagnosed my problem (new toilet needed), found me a good toilet, and got it installed that same day. They were courteous, helpful, and thorough. I'll definitely use them again!

    Lillian B. 5 Star Yelp Revierw
    Five Stars
  • A simple job, and a quick simple process...Chris at Rooter-Man rocks! He took care of our drain issues in record time, and gave us a fair price without shooting for add-ons....and was courteous and professional from start to finish. You feel comfortable having these guys in your home.

    Ann H. 5 Star Yelp Review
    Five Stars
  • The technician was very knowlegable and was able to solve our issues quickly. He had all the parts needed on his truck and I felt he was honest in his assessments. I highly recommend Rooter-Man Plumbing and will be using them again in the future.

    Sandy Sain
    Five Stars
  • Great Service! David came and cleared a backup in one of our toilets and fixed a leak in another for a very resonable price!

    Sylvia C
    Five Stars
  • The technician came to our house and was able to change out our broken water heater quickly and with no mess. Thanks Rooter-Man.

    M Kohen
    Five Stars
  • I usually dont yelp, however, I had to this time. We also were put in touch with this company through the awful American Home Shield, they are terrible, however that is not why I am here, David came out to our new house and fixed clog, so I called him to come give a estimate on the house I grew up in, as we are in the process of putting that house on the market, his bid came in much much 7 times lower than AAA Auger, so yesterday his employee came and did the work and really what a MESS ! The 40 year old pipes, well werent where they were though to be and he dug until they were found, under the slab, under a cabinet, and instead of costing me more money, which I really was expecting, in my mind was more flooring and cabinets to rip out, they stuck to the bid and finished the awful work late at night. I wish I could remember his employees name, he was friendly and AWESOME. I will continue to use their services and I will refer them to friends and actually already have. Thanks again Rooter-Men !

    Suzanne Camacho
    Five Stars
  • Our drains are working again. Thank you!

    Donald
    Five Stars