Customer Testimonials

Customer SatisfactionIf you're looking for the best plumbing company for your all your plumbing and drain needs in Eastlake, OH, you've come to the right place. Our goal is total customer satisfaction.

Please read what some of our many satisfied Rooter-Man customers are saying below!

  • Your guys were great! Thanks for getting them out so quick! Will definitely recommend your business to others! Thanks!  

    Erda - Ravenna, OH
    Five Stars
  • We had a basement sump pump problem. Evan came out the same morning on a snowy day, identified the problem and fixed it quickly! He gave us an estimate for a new sump pump if we needed one in the future. We thought he was knowledgeable, professional, and very nice! Thank you Rooter Man!

    Amy L. in Tallmadge, OH
    Five Stars
  • I would like to complement you on the job performed by your team of professionals, Jay, Logan and Dan. I had a couple of drains that had plugged or slow and had become a concern. Your team replaced the entire drainage system which consisted of 66 year old soil pipe with PVC. During the 3 day process they ensured we were never without the necessary facilities for an extended period of time. One of the things I found most impressive was how well they worked together. They all seemed to know their job, worked very hard at it, and bounced off of each other in a very professional and productive way. There were several things to be completed after the new cement dried and they came back and completed those tasks in the same professional manor as before. It is rewarding to work with companies that truly understand customer service. Thank you William Bice (Dave) Lynn Road

    William Bice - Ravenna, OH
    Five Stars
  • Evan and Logan were extremely professional, explained everything that was happening, and worked very hard through cold and rain to finish our job.

    Gene W. in Richmond Heights, OH
    Five Stars
  • They were at my house within a couple of hours. (On a Saturday!) Chris was extremely courteous and knowledgeable and was wearing a mask. He cleared my drain and the cost was more than reasonable. I would highly recommend this company and will use them in the future.

    Susan W. in Tallmadge, OH
    Five Stars
  • Jim called me within minutes of submitting my request here on H.A. Not only was he kind on the phone, he promised technicians out same day! Evan and Logan showed up early and got right to work. They cleared the drain despite it being a bit stubborn, and were friendly and professional too. Evan was kind enough to take a quick peek at a garbage disposal for me, and I couldn't be more grateful for helping me out today. Highly recommend

    Deanna J. in Ravenna, OH
    Five Stars
  • I am very pleased with the drainage work they did in my back yard on both sides of the home! They were timely, respectful, and helped me understand the process and what they were doing every step of the way throughout the entire job! They finished cleaned up and put everything back the way it was!! Thanks so much you have a great crew working for you Jim from Rooterman

    Heather W. in RAVENNA, OH
    Five Stars
  • Did a great job. Gave a 90 warranty on the work. He also gave a recommendation in case it becomes a continual problem along with a quote.

    Charles W. in Canton, OH
    Five Stars
  • very courteous and professional very knowledgeable

    Bill W. in austintown, OH
    Five Stars
  • quick to start and finish the job, knew exactly what to do to fix our basement problem

    Cheryl S. in Masury, OH
    Five Stars
  • Dear Mr. English, I would like to thank you for sending Evan and Jay to my house on Monday. These two young men worked tirelessly to complete the daunting task before them. Jay and Evan were professional, fun loving, and extremely patient while they explained every new challenge along  the way to me. Please thank these two really amazing young men for me again. Have a wonderful week! Ann Bracale Willoughby, OH

    Ann Bracale
    Five Stars
  • Jay is a wonderful young man and did great work! Me and my husband are pleased and will for sure call again.

    Kathy Gorjup
    Five Stars
  • Jim, I wanted to personally thank you for coming out on short notice and for answering my questions during the weekend. Your professionalism has provided me a glimpse of how customer service should be defined. Being new to the area I am some what unfamiliar with the businesses in the area. I appreciate you taking care of this native Southern West Virginia boy. I look forward to using your services in the future.

    Mark Kerns
    Five Stars
  • Thank you for getting our drains unclogged!

    Chris Lambert
    Five Stars
  • Our new sink works great. Thanks for all the help!

    Jen Francis
    Five Stars