Customer Testimonials

Customer SatisfactionIf you're looking for the best plumbing company for your all your plumbing and drain needs in Laguna Woods, CA, you've come to the right place. Our goal is total customer satisfaction.

Please read what some of our many satisfied Rooter-Man customers are saying below!

  • My toilet was clogged and backed up, tried snaking it with another local OC / Anaheim company but was unsuccessful. Called Rooter Man Plumbers, and they removed my toilet and snaked it successfully, arrived on time and did a clean job. They recommended a camera inspection and noticed major root problem and cracks in pipes, recommended to perform a trench less sewer pipe replacement, and I decided to go ahead with it, they were able to complete the job in two days for a fair price. Very professional customer service team who helped me through every step of the way! Would recommend to all my friends and family.

    Danny A. - Anaheim CA, - Rooter Man Plumbing Services - Anaheim CA. - 855-711-3232
    Five Stars
  • Responsive customer service. On time, friendly technician. He fixed our issue but also told us about a bigger, underlying issue and what he would do to fix it. He did NOT try to up sell us. We would highly recommend Rooter Man and plumber Frank!

    Katie V. Irvine CA, - Rooter Man Plumbing - 855-711-3232
    Five Stars
  • Responsive customer service. On time, friendly technician. He fixed our issue but also told us about a bigger, underlying issue and what he would do to fix it. He did NOT try to up sell us. We would highly recommend Rooter Man and plumber Frank!

    Kathie V. Irvine Ca, Rooter Man Plumbing Services
    Five Stars
  • I called Rooter Man because they offered a $49 sewer drain cleaning- which is what I have been needing!  I was a little skeptical at first because the price is so good, especially considering they claimed to actually use a main line cable with blades.  I sent two other companies away when they showed up at my door proposing to use a 3/8" cable (with no blades!) on my main line! Boris showed up on time and was very polite and informative.  Indeed, he used a main line cable with blades, accessed the main line under my house through the clean out, and pulled out some roots which I had seen several weeks earlier through a camera inspection. He then recommended a $500 hydro jet (including camera inspection) to fully resolve the issue.  No pressure or hard sell though, just his recommendation.  And I get it: the $49 initial drain cleaning is more about starting the relationship which will, hopefully, lead to more work.  Totally get it.  The manner in which Boris made the suggestion was very matter-of-fact and I didn't feel like he was trying to up sell me. Should I decide hydro jetting is my next step, I will definitely consider Rooter Man again. Thanks Boris!

    Charlene L. - Orange County Ca,
    Five Stars
  • Ok, we all know how it is when an emergency happens. Also, Sod's/Murphy's laws dictate that it will happen when you can't afford it. So the exterior plumbing bursts and a frantic call from my wife leads to the plumber dropping everything to come make sure that we are ok. We were ok and the frozen main got turned off. The next day, Sam K. (our regular guy at Rooter Man) comes out, assesses the damage, and provides different options to fix it based on what we could afford. I'm telling you, having someone in your corner when you're feeling helpless is really comforting. Everything is now fixed and we're really happy that it was done right and within our budget. Thank you Sam! Ha see you on the next project :D.

    Jared A. - La Habra, Ca
    Five Stars
  • Rooter man was prompt, professional, and patient. I easily made a appointment on a Sunday for Tuesday for what I thought was a clogged sink but it turned out our old tree roots went into the old pipes. They sent a text with a name Mike, time, date and a text to let me know they were on their way. My mother lives in an old Victorian home and apparently the roots went into the pipe. They took pictures and presented it to us with a cost. Even gave us a discount. It was a big project. They came back the next day after our agreement. There was no wait time. They worked 7 days straight through a weekend because they had to change out the entire bottom pipe to the city. They even had a underwater water camera into the sewer line and showed me exactly where the damage was. I would absolutely recommend them again.

    Catherine C. - Brea Ca,
    Five Stars
  • I called Rooter Man to help with our backed-up kitchen sink that was leaking. It was my first time using this company. I have a simple background in plumbing and did all that I could personally do to fix it, but was not able to correct the problem because I just did not have the equipment or expertise. The customer service was terrific from the original phone call to the arrival of the technician Sam K. I placed my call at 10:15 AM and was told that Sam K. would arrive between 11 and 12. Sam K. arrived right at 11. He was courteous, professional, took time to personally care about the issue and worked hard and fast to solve the issue. He inspected the line and tried the simple and least expensive route first, but that did not work. We both felt that it probably would not, but he did want to try as this would be the most affordable option for me. After it did not work and we identified the actual problem, he gave multiple options for solutions. Sam K. explained things every step of the way and was always straight forward, which I greatly appreciated. Doing a potentially messy job is not fun for anyone to have to do, but once we decided how best to proceed, Sam K. worked fast and was 100% considerate of customer service. That was definitely a main priority for him. In the end, the problem appears to be fixed. It is under warranty if there are any future problems. Afterwards, Sam K. made sure everything was clean and back to normal. 5 stars for Sam K.

    David R. - Irvine Ca,
    Five Stars
  • Rooter Man Plumbing came to my rescue.  I had clogged drains and sewage backing up in my bathrooms. First I called a plumbing company that I'd used in the past, but they couldn't fix it and left me with the same problem I started with, except now it was Friday night on a holiday weekend. Enter Rooter Man.  Yelp reviews were great so I called them.  Johnny came out the next day, Saturday.  Did a sewer camera inspection. The old pipes in my nearly 100 year old home were completely blocked and starting to fall apart. I ended up having the main line replaced.  It was a big job.  But Johnny, Victor, Jose and Hugo got me through it. Johnny's knowledge and demeanor gave me confidence that Rooter Man was legit and they knew what they were doing. Then, with Victor supervising the daily activities, communication was clear, constant and polite from start to finish.  Great customer service! They leave the area clean each day.  And the end result was impressive.   I'm very pleased with the job done.  I would definitely hire Rooter Man Plumbing again and would recommend them to others without hesitation.  In fact, I already have!

    Vicky M. - Huntington Beach Ca,
    Five Stars
  • There is such a wide variety of plumbing and rooter companies in the greater Los Angeles area, and this made it so much harder to make a clear decision about which one we wanted to hire. After getting some information about how these guys do business we felt comfortable enough to settle on an agreement with them. They scheduled an appointment for us the following day which we met Sam and Steven, they showed up fifteen minutes earlier than scheduled just for courtesy and we really appreciated this. They figured out the problem why our kitchen sink was leaking and it was due to a burst pipe that was connected throughout the house. After running some analytics they fixed the issue and everything has been working just fine since.

    Alica T. - Fullerton Ca,
    Five Stars
  • Our toilet has been clogged for the past 48 hours and we were literally going insane trying to find a way to fix it. Everywhere we were calling was booked and did not have any open appointments they were able to give us. After doing some research making a lot of phone calls we got into contact with the guys over at Rooter Man plumbing. They were literally so helpful over the phone that they gave us a breakdown of the pricing as well as the different services that they provide, the guy came over to our house and spent about five hours there fixing everything. We will definitely recommend these guys to all of our friends and our family who need plumbing services.

    David G. - Newport Beach CA,
    Five Stars
  • Needed a reliable plumbing company called Rooter Man Man. I found them on yelp I made sure to read through the reviews the reviews were good. So I called the company the girl who answered the phone was very professional and polite she sent out the rotor company The same night. I have not had excellent service like that from a plumber in years all the guys were kind and nice and explained everything which makes you feel comfortable.  There are additional pluming issues that they found and explained everything to me. They are costly but necessary me that are costly necessary. I was so comfortable with this company.  Had the primary issue taken care of that night. The next day a additional issue came up with the bathroom sink called and spoke to the same girl she sent Chris out within 3 hours, and again she was very nice. I highly recommend them to anyone who is looking for a plumber they are efficient , reliable with no pressure ... The work that needed to be done was done there are other issues when we have the funds will definitely be  calling  them back to finishing up that additional Plumbing. it's nice when you find people who are happy to be called on. Don't waste your time looking around call this company you will be happy great service. Special thanks to Chris and Mike Mendez.

    Paulina E. - Santa Ana, Ca
    Five Stars
  • We had been dealing with a clogged toilet for the past couple of days and it was honestly a living nightmare. Imagine only one of the other bathrooms having a functioning toilet with three people trying to use it each time. We decided to do some research online to find a good plumbing company that would be able to come and take care of the problem. After speaking to the representative over the phone we decided to schedule an on-site evaluation, Manny was the gentlemen who arrived to help us out. After he ran diagnostics he decides a hydro jett would be the smartest solution to the problem. All of the staff are patient and friendly and are available most hours out of the day to help out.

    Ani G. Anaheim Ca,
    Five Stars
  • We've been having back-up problems with our shower and toilet in our master bathroom. Mike Diaz from Rooter Man came out today to fix our problems. He came out early in the day but we had construction workers in our backyard at the time so he told us he could come back later in the day when they were done for the day so he wouldn't be in their way. He came back as promised when he said he would and completely cleared our blockage with the hydro jet. He is so friendly and easy to talk to and explained everything so clearly. We appreciate such great customer service and highly recommend this company! Thanks Mike!

    Nicole B. La Mirada Ca,
    Five Stars
  • Manny came to my house he was an excellent technician. He explained everything in detail to me. He was very polite and helpful! I will recommend this company to all my friends.

    Mike V. Orange CA,
    Five Stars