Customer Testimonials

Looking for the best company for all your plumbing and drain needs in Toronto, ON? Read what our customers are saying below!

  • No nonsense, straight shooter. Arrived on time. Well worth the investment to get a reliable diagnosis.   dc.chipper in Toronto.

    Sewer Camera Inspection
  • We contacted Rooter Man when we discovered water in our basement on the Sunday of Thanksgiving weekend. Being a holiday I was concerned that we would get no response. Not to worry, the owner of the company, Stephen was on site within Two hours. Major problems were discovered with the main drain leading to the street resulting in two excavations, one inside the house and one outside. Stephen and his crew were remarkable. They went above and beyond to assist us. The work site was left clean every night. Stephens advice was invaluable. I would highly recommend Stephen..Rooter-Man and his crew. Bill in North York.

    Replaced the drain line under the basement floor and driveway
  • No emergency and expected to get an appointment some time in the future when I called. Response was quick that they could have someone here within a couple of hours and Andrew and Alex indeed showed up on time. I took them through the issues and they outlined what was needed and wrote up a quote which I agreed to. They were friendly and professional and work was completed quickly. Andrew even asked if I had a shut off for the outside faucets for the winter (yes) but he asked if I had 'bled' the lines and checked them for me. He pointed out a step I had not done (thank you!) then also checked my washing machine and recommended turning off water valves when not in use to reduce pressure on the lines. Very useful info. Experience with this company was very positive and I will use them again for any future issues. Janet Lynch in North York.

    Slow-clearing shower and black growth appearing in toilets
  • First of all, I couldn't find a plumber to come and do my work! I live at Jane and Finch, which may partly be the reason. I was getting no answers back, or told they were too busy, etc.. One guy came and tried to talk me out of converting my tub into a shower. He was nice enough, but I couldn't hire him as he wasn't confident about doing the project that I wanted done. Another guy flaked out and didn't return my calls when came the time for me to demolish my bathroom and confirm the date we had mutually planned on. This caused me to delay my project by a week as I had to find a new plumber.  This time, I stopped searching for organic results on Google and did what I have never done before: I clicked on a Google Ad, the first one at the top, which was Rooterman. I got complete response and service. The guy who answered the phone was efficient and quick to tell me he'd have a plumber call me, which occurred within 10 minutes. Robert the plumber, was top notch and did a fantastic job on top of being 100% punctual. He pointed out things that were not up to code from a previous repair by another company and corrected it. He is a complete mensch, not to mention that he is personable. I'm super satisfied.   Mario Cantin. Toronto

    Shower Drain Installation
  • We thought we had a "regular" plumbing problem in the corner of our basement, however when we opened up the floor we had the shock of our life - there was a river of raw sewage underneath our basement floor! I consulted the internet and decided to give Rooter-Man a call. This was on a Friday evening....the gent who took my call was very polite and said someone would call me back shortly. I was expecting a call back within a few hours to be honest, however got a call back in 10 minutes from Stephen Brodar. Stephen's great and reassuring and arrived within the hour. From the moment Stephen arrived, he was polite, kind and veery knowledgeable. He diagnosed the issue within minutes and suggested we start with  replacing the cast iron original portion first, then going from there. I appreciated the sensible approach and not being pressured into a huge job off the bat. Stephen was able to schedule a crew immediately to come out the following morning. This was greatly appreciated as the entire house smelled like sewage and it was obviously a priority to get this resolved ASAP. The next morning the 2 man crew arrived on time. They laid drop sheets and hung plastic to protect the rest of the house / basement. They got right to work and only took a few breaks throughout the day; for all the back breaking work they were doing I would have expected more breaks! The crew was friendly and extremely hard working...and above all clean. Every day they would clean up the work site. Our front porch steps had to be removed and they ensured to put it back exactly how it was. I was pleasantly surprised by how clean they left our front yard - it was cleaner then when they started. All in all, dealing with Stephen and his crew was a great experience and i wouldn't hesitate to recommend or call Rooter-Man for any plumbing issue, large or small. You really can't ask for anything more - prompt, polite, experts at what they do, friendly. Thanks again Stephen and the crew at Rooter-Man!   bruce in Toronto.

    Main Sewer Line Replacement
  • Stephen and his team where incredible. Very hard working..on time...and friendly. Cleaned up after they were done and provided updates on progress along the way. I wouldn't hesitate to recommend Stephen and his team to any friends or family and will definitely use them again.   Kari pope from Toronto.

    Interior/Exterior Main Sewage Line Replacement w Backwater Valves
  • When you have a sewer back up and are already frazzled, Alex arrived within the hour and was very calming to speak with. As with older homes my older neighbourhood, my house had tree roots that had grown through cracks in the clay pipes resulting in the sewer backing up, and the pipes had to be replaced. Terry and his team were always extremely prompt in arriving at my house each day. It was a very tough job doing the digging that they do. Terry and Alex were always helpful with any questions that I had. Than you for a job well done. Elan from Mississauga.

    Clay Sewer Pipe Replacement
  • I had a problem with a smell coming from the drains in the basement. I called Stephen from Rooter-Man. He listened carefully to my issues and did a camera inspection. He found the drain in a bad condition. He suggested replacing the drain and installing the backwater valve at the same time. The crew did an excellent job. They worked hard and replaced the grass so there was no damage to the lawn. The work inside was also done carefully and they cleaned up properly. I haven't noticed any odours at all coming from the drain. Stephan was very professional and handled all follow-up details efficiently. I am very satisfied with the work Rooter-Man did at my property. Nancy. Toronto, ON

    drain and backwater valve
  • Friendly, fast, polite & smart rep came. Looked at all that needed doing. Went to get parts, came back and finished to perfection - all in one day, including additional, last-minute work. Highly recommend them!! Larry from North York.    

    Amazingly happy - all work done in one day!
  • Discovered the leak on the July 1 holiday. After trying several other numbers actually got a real person who sent Alex over within the an hour. he was very courteous and took care not to make a mess (including wearing booties in the house). Provided a quote then quickly fixed the leak and tested. Testing revealed another smaller leak which he also fixed (no extra charge). Provided estimates for 2 other issues he noticed and also pointed out an issue with the air conditioner as well. Really appreciated that he took the time to notice and explain the other issues. And that he was able to come so quickly even though it was a statutory holiday. Thank-You Rooter-Man! Cole. Mississauga, Ontario

    Repair Of A Leak In The Pipe Leading Out Of Hot Water Heater
  • Very professional service. Fast response to an emergency service call. Had our drain cleared and camera inspected within 2 hrs after placing call to the office. Unbelievable service.   Jason. Toronto, Ontario

    Sewer Service And Video Inspection
  • Rooter-Man Tech was fast to respond and helped me understand all my options. Will definitely recommend them. Eric.S. Toronto, Ontario

    Drain Inspection
  • Old home, had to relocate a drain for laundry sink. When we opened floor, we found the original cast iron drains had so much corrosion and after further inspection we saw that they needed replacing. Very clean and professional workmanship by the Rooter-Man team. Highly recommend them.   Anik Custom Build.  Mississauga, Ontario

    Replaced Drains In Basement
  • Hi, I just wanted to say how pleased I was with your staff and service. Your staff was friendly, courteous and arrived right on time and fixed my drain problems and was less than the estimate given to me originally and I also could not even tell that they did any work in my home. The plumber cleaned everything up before they left! Great job by all! David R. From Burlington, Ontario

    Drain Service
  • Andrew showed up a little earlier than promised .. a bonus! This Plumber was thorough, professional and very knowledgeable and informative .. he had all the tools and parts required to do the work ... to boot he was clean tidy and very polite. I highly recommend Rooter-Man to all my family and friends. Wayne., Brampton, Ontario

    Plumbing Toilet Repair